How to use ChatGPT API to build a chatbot service to handle and answer support requests SaaS entrepreneur writing about my journey building apps

chatbot saas

An AI chatbot can help your business scale customer support, improve customer engagement, and provide a better customer experience. Here are a few things your business can accomplish with the help of a bot. The software makes it simple to build, launch and maintain a virtual agent. Drive down support costs and engage customers 24/7 with the user-friendly conversational AI platform that allows you to deliver quality customer experiences at scale and without limitations.

chatbot saas

Drift’s capabilities are beyond those of regular chatbots because of its A/B testing and lead routing capabilities. The biggest customer complaints are Drift’s pricing and the product’s complexity. The platform’s extensive functionality and cumbersome setup might be daunting for teams.

Bot-builder tool

This allows companies to enhance customer experience, engagement, and support. Chatfuel is a chatbot-building platform that can be used by businesses to automate customer service and sales tasks. With Chatfuel, businesses can create chatbots that can converse with customers on messaging platforms such as Facebook Messenger, WhatsApp, and Telegram. These chatbots can help businesses to handle common queries and provide customer support 24/7. The software as a service (SaaS) industry is booming like never before!

These inline bots are able to support all content varieties, including text and audio-video content. The original purpose of developing bots was to replace humans in areas featuring repetitive structured tasks. With the automation of such work, internet processes began picking up speed. The bot-type programs themselves saw an increase in speed and efficiency with the rapid advancement of programming tools, methods and techniques.


This method requires you to pay the developer directly instead of partnering with a third party provider. It may be cheaper upfront, but it doesn’t allow you to customize the chatbot experience and reach new customers. What’s worse, some developers charge exorbitant fees for support and even ask for permission to access your data after the initial setup process has concluded. Not only does this prevent you from getting any benefit from building your own chatbot, but it also leaves you open to potential security risks. Zendesk makes it easy to enhance your customer support experience, track and manage conversations, and integrate your bot with third parties.

What is the difference between chatbot and AI chatbot?

Chatbots are a type of conversational AI, but not all chatbots are conversational AI. Rule-based chatbots use keywords and other language identifiers to trigger pre-written responses—these are not built on conversational AI technology.

Chatbots powered by artificial intelligence have made communication more natural and conversational. In contrast, basic chatbot technology advances the discussion via bot-prompted keywords or UX components like Facebook Messenger’s recommended answers. The superior intelligence of today’s chatbots results from their use of cutting-edge artificial intelligence technologies.

Stop Losing Customers!

Efforts have been

underway to reverse this trend by improving their customer-facing digital Assets. Traditional assets like websites have trouble in providing the information necessary to close the sale, as they can unintentionally make content complex to navigate. ISA Migration uses Facebook as one of their primary communication touchpoints. Potential clients who visit their page were looking for information regarding immigration and visa application processes.

What are the 4 types of chatbots?

  • Menu/button-based chatbots.
  • Linguistic Based (Rule-Based Chatbots)
  • Keyword recognition-based chatbots.
  • Machine Learning chatbots.
  • The hybrid model.
  • Voice bots.

From there, you can determine what resource gaps you’re dealing with and select a chatbot with the functionalities to fill them. A bot is especially useful for automating basic, repetitive questions—the kinds of questions your team has grown to expect and can resolve in one touch. You can also train your AI to articulately answer common questions and analyze conversation metrics. It’s also well-adopted among companies in industries like Healthtech, telecom, travel, financial services, and ecommerce.

What can SaaS chatbots be used for?

By offering them the needed information quickly, chatbots help to cement the interest and trust of the users in the offerings of the business. Chatbots have evolved a great deal in terms of their features and functionalities. Several businesses, ranging from small-scale to large-scale, use chatbots to render smooth and efficient operations, enhance customer service, eliminate loopholes, etc. The latest conversational user interface of chatbots utilizes Natural Language Processing (NLP) which makes them more competent in their basic job, i.e., interacting with humans.

chatbot saas

When WestJet’s bot first got started, it could automatically resolve about 30% of all customer service tickets. As a result, the WestJet customer service agents are able to work side-by-side with the AI bot and handle over 5X the normal load of customer support. This Store has a great variety of chatbots or chatbots’ “templates” (design+script/scenario) for almost every industry (Finance/Insurance, E-commerce, Healthcare, Education, IoT and so on).

OPENAI for Proptech SaaS Solution: How Brocoders integrated GPT3 Technology into AreaButler

Another way to obtain free bots is to join communities focused on chatbot development. Alternatively, you can browse GitHub repositories containing open source projects and contribute to them. Or maybe you feel inspired to write your own bot from scratch and share it with others. Before we dive into the details of what makes up a good chatbot, let’s think about different kinds of chatbots out there. Leverage insights from our Analytics, Misunderstood and Sentiment Analysis to continuously improve your chatbot.

  • The platform’s drag-and-drop interface enables users to build conversation flows and integrate different features such as text, images, videos, and surveys.
  • They have also experienced 91% positive sentiment ratings and a 51% click-through on coupons.
  • As opposed to a fully functional chatbot that requires payment upfront, a freemium solution allows customers to try it out for free before committing to the full package.
  • Additionally, you can explore blogs discussing AI trends, chatbot news and best practices, or forums filled with fellow enthusiasts sharing ideas and experience.
  • Chatbot software also lets you gather customer information upfront and immediately connect customers to the right agent for their issue.
  • It is a popular choice for businesses looking to improve customer engagement and increase sales through the use of chatbots.

Computers, now, can better understand human language and respond in a much more precise way. Plus, this modern addition allows them to comprehend unstructured inputs (for instance, queries with multiple spelling mistakes) and sentiment analysis. When businesses add an AI chatbot to their support offerings, they can serve more customers, improve first-response time, and increase agent efficiency. However, contact centers and robust customer service departments should select chatbots with machine learning that can learn and improve over time.


In addition to NLP, chatbots can also leverage artificial intelligence (AI) technology. These programs can process large amounts of data and perform complex calculations quickly and accurately. Another benefit of AI is that they can adapt to changes in environment and learning new skills through exposure to training datasets. A few chatbot agencies specialize in developing intelligent agents using machine learning algorithms. Examples of AI chatbots include IBM Watson, Salesforce Einstein, and Microsoft Azure Cognitive Services.

  • It leverages conversational marketing and engages prospects as well as existing customers.
  • An agent will already be registered into your support platform and have all the appropriate context when they take up a problematic assistance request from a bot discussion.
  • On the plus side, it gives you tremendous control over your career, allowing you to shape it according to your preferences.
  • By integrating with ChatGPT, is training its chatbot to become a conversational expert.
  • ChatGPT went viral in 2022, blowing users away with its conversational capabilities and capacity to understand the context of messages.
  • With the Drift chatbot, businesses can automate the process of qualifying leads, scheduling appointments, and answering frequently asked questions.

Since the emergence of ChatGPT, chatbot technology has continued to progress, and customers increasingly expect quick and convenient resolutions. On top of its virtual agent functionality for external customer service teams, also features support bots for internal teams like IT and HR. HubSpot is known for the CRM, customer service, and marketing tools it provides for teams of all sizes across many industries, but it is less well-known for its chatbot. However, for basic needs—especially for existing HubSpot users—HubSpot’s chatbot is a great way to get started.

Ready to find your marketing zen?

You can integrate a bot into your sales CRM the same way you integrate it into your customer service software. This ensures seamless handoffs between bots and sales representatives, equipping sales teams with context and conversation history. Since chatbots never sleep, they can support your customers when your agents are off the clock—over the weekend, late at night, or on the holidays. And as customers’ ecommerce habits fluctuate heavily due to seasonal trends, chatbots can mitigate the need for companies to bring on seasonal workers to deal with high ticket volumes. Customers today expect help as soon as they need it on channels that are convenient for them.

chatbot saas

What is cloud based chatbot?


Derived from “chat robot”, ‘chatbots’ allow for highly engaging, conversational experiences, through voice and text, that can be customized and used on mobile devices, web browsers, and on popular chat platforms such as Facebook Messenger, or Slack.

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